> ## Documentation Index
> Fetch the complete documentation index at: https://docs.etho.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach the Olympus support team, what to include, and when to expect a reply.

## Contact options

| Channel | How to use it | Best for |
| - | - | - |
| In-app ticket | Open **Help** in the left sidebar, then select **Contact Support**. The ticket is tied to your workspace, so we can see your plan and integrations. | Account, billing, integration, and bug reports |
| Email | [support@etho.net](mailto:support@etho.net) | Anything, including questions before you have an account |
| Bug report | Open **Help > Report a bug** inside the app. | Something that used to work and now does not |
| Documentation | [docs.etho.net](https://docs.etho.net) | Setup guides for every module and integration |

We do not offer phone or live chat support at this time.

## Support hours and response times

| | |
| - | - |
| Hours | Monday to Friday, 9:00 to 18:00 Eastern Time |
| First response | Within one business day |
| Urgent issues (service down, data access blocked) | Within 4 business hours |

Requests that arrive outside support hours are answered on the next business day.

## What to include

A ticket with these details is usually solved in one reply:

* The workspace name and the email you sign in with.
* The page or feature where the problem happened.
* What you expected and what happened instead.
* A screenshot or screen recording, if you have one.
* For integrations, the provider (for example Zoom or Google) and the error message shown in **Settings > Integrations**.

## Integration support

Connected accounts are managed from **Settings > Integrations**. Each provider has its own guide:

* [Zoom](/modules/integrations/zoom)
* [Google](/modules/integrations/google)
* [Google Meet](/modules/integrations/google-meet)
* [Microsoft Teams](/modules/integrations/microsoft-teams)
* [Calendars](/modules/integrations/calendars)

To remove Olympus's access to a provider, disconnect it from **Settings > Integrations** or revoke it from the provider's own app settings. Either path revokes the stored tokens.

## Security reports

Email [support@etho.net](mailto:support@etho.net) with "Security" in the subject line. Do not include credentials or customer data in the first message.


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