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Open Settings > Messaging to set up the lines used in Connect. Managed lines are separate from a Twilio integration used by automations.

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Add a line

Setup requires Owner or Admin access, a paid plan, and messaging enabled for the workspace. It is unavailable during impersonation.
  1. Select Add a line.
  2. Complete Business: Legal name, EIN, and Website.
  3. Complete Address: Street address, City, State, and ZIP. Setup uses a US business address.
  4. Complete Opt-in: explain how people opt in and supply two to five sample messages, one per line. Include your brand and STOP instructions.
  5. Select Add this line.
Legal name and EIN must match your business registration. An Under review line cannot send yet. Read any rejection reason before trying again. Fees and activation status appear in the app; approval is not immediate.

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Read line status

Request brand-name RCS is offered once SMS is live. The iMessage line add-on is Coming soon.

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Messaging credits

With billing permission and a paid plan, use Add credits to choose an offered pack and complete checkout. Credits are charged as messages send. Trial accounts cannot buy credits. Configure Auto-recharge, Pack, and Recharge when below, then select Save auto-recharge. Review the pack and threshold before enabling repeat purchases.

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Quiet hours

Set Sending window > Start / End and Fallback time zone, then Save quiet hours. The default window is 8 AM to 8 PM in the recipient’s local time. Business-initiated messages wait for the next allowed window when needed. The fallback handles phone numbers whose US area code cannot establish a time zone. It is not a workspace-wide time zone. Some recipient locations retain the narrower default window even if you configure a wider one.

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Import message history

Under Import Messages, choose GoHighLevel > Import. Imported history is read-only; it does not create a replying line. See GoHighLevel for import controls.